Embroidery FAQ


Can I use my own design for the embroidery?

What if I don’t have a design prepared?

Will I see a proof of my design?

How many colors can I use?

Are there any size restrictions?

Can I buy clothing from you, or do I have to bring my own?

What is the turnaround time on embroidery services?

How do I know what my exact costs will be?

What’s the difference between getting something embroidered and having a patch made?

What type of things can you embroider? Is it limited to clothing?

Will Southern Star do any better of a job than my friend’s embroidery machine?

Is the embroidery work done locally?

Do you only do embroidery?

Where are you located?

How do you handle Copyrights?


Can I use my own design for the embroidery?

Of course! We’ll digitize your artwork into a thread file to be read by the embroidery machine.

Any digitizing costs are a one-time fee, per design. Once the design is done, it becomes a file that can be used again.
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What if I don’t have a design prepared?

That’s okay. Southern Star provides design services to help customers achieve the look they’re dreaming of. We’ll work closely with you on the design portion until you’re satisfied.
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Will I see a proof of my design?

Yes, we’ll make sure you’re satisfied with the design before embroidery begins.
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How many colors can I use?

There is no limit to the colors you can use.
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Are there any size restrictions?

We can produce embroidered pieces in just about any size.
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Can I buy clothing from you, or do I have to bring my own?

We represent several national vendors with a wide variety of name brand apparel to choose from, including shirts, outerwear, hats, uniforms, bags and more in several colors and types of fabric.
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What is the turnaround time on embroidery services?

Once we have your artwork digitized and you’ve accepted the final quote, it is possible to turn products around in as little as 10 working days. Depending on quantity, complexity and garment availability, it may take up to 15 working days.
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How do I know what my exact costs will be?

Call or e-mail us at info@ssemb.com.You’ll receive a quote or talk directly with a Southern Star employee within 24 hours.

(You can email any graphic files you may have in BMP, GIF, JPG or TIFF format.)
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What’s the difference between getting something embroidered and having a patch made?

When something is embroidered, the design is stiched directly into the item, whereas patches are created separately then sewed on.

Patches are removable and offer more of a three dimensional appearance, but the weight and stiffness of a patch may be inappropriate for lighter fabrics like T-shirts.
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What type of things can you embroider? Is it limited to clothing?

We’ll embroider anything from pillows and towels to shoes and soft coolers. Anything we can hoop and fit on our embroidery machines can be done. Give us a call if you have any special requests.
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Will Southern Star do any better of a job than my friend’s embroidery machine?

Yes. As the oldest embroidery company in Hampton Roads, we have a long history of satisfied customers. We use top of the line equipment and inspect each item by hand to ensure all work is done right the first time.

The images and words in our designs are colorful, sharp and neatly stitched. When you have your embroidery done by Southern Star, it looks professionally done, because it is.
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Is the embroidery work done locally?

Yes, all work is done in our on-site facility. Often times, you can see us working on projects through the glass window behind the front desk.
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Do you only do embroidery?

No, we also offer screen printing and customized promotional items.
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Where are you located?

We’re located at 265 Jersey Avenue, Suite 102, Virginia Beach, VA 23462.
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How do you handle Copyrights?

When you submit artwork to us, you imply that it is in full compliance with trademark and copyright laws. We will not reproduce any design without the copyright holder’s permission. When purchasing from us, you hold us harmless for any and all claims that result from any item produced for you, including attorney fees.
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